Privacy Policy

At Orchid Fresh Living, we care about your privacy. When you use our website
or book our services, you trust us with some personal information. This policy explains what we collect, how we use it, and how we keep it safe.

1. The Information We Collect

We may collect information that helps us provide you with a personalised, high-quality service, including:

Your name, contact details (email, phone, address)
Your home details and service preferences
Payment information (processed securely via third-party providers)
Information you provide when joining our waitlist, booking services, or contacting us

We may also collect non-identifying information automatically, such as website usage data, to help improve our site.

2. How We Use Your Information

We use your information to:

Provide and personalise our home care services
Prepare accurate quotes and invoices
Communicate with you about bookings, promotions, or updates
Improve our services and website experience
Comply with legal obligations

We will never sell or share your personal information with third parties for marketing purposes.

3. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve your browsing experience. Cookies help us understand how visitors use the site and make it easier for you to navigate.

You can manage or disable cookies in your browser settings, but some parts of the site may not function as intended if you do.

4. How We Keep Your Information Safe

We take your privacy seriously and store your personal information securely. Only authorised Orchid Fresh Living team members or service providers have access to the information needed to perform their roles.

5. Sharing Information

We may share your information only in limited, necessary situations, such as:

With payment processors to securely complete transactions
With our trusted service providers who assist with scheduling, bookings, or technical support
If required by law or to protect our rights

6. Your Rights

You have the right to:

Access and correct your personal information
Request deletion of your information (except where we are legally required to retain it)
Opt out of marketing communications

To exercise any of these rights, please contact us at lilli@orchidfreshliving.com.au.

7. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to check back periodically.

8. Contact Us

If you have any questions or concerns about your privacy or how we handle your information, please reach out:

Email: lilli@orchidfreshliving.com.au

Phone: 0466 955 504